Kawasaki Road Assist

Kawasaki Road Assist is an exclusive motorcycle breakdown coverage for Kawasaki owners that offers 24-hours a day, 7 days a week roadside assist service. Kawasaki Motors (Malaysia) Sdn. Bhd., Tokio Marine Insurans (Malaysia) Berhad (TMIM) and Maphilindo International Call Centre Sdn. Bhd. (MICC) partnered up to give you peace of mind when riding out on the open road.

Customer will enjoy 1-year free Kawasaki Road Assist benefits for every new purchase or renewal of Motorcycle Insurance from Tokio Marine Insurans (Malaysia) for their Kawasaki bike from any Kawasaki participating outlets.

Insurance Coverage
  1. No Loading for Motorcycle below 10 years old
  2. Agreed Value Clause
    • In the event of theft or total loss of the motorcycle, customer will not lose out in financial compensation with Sum Insured under Agreed Value. Benefit is given for new Kawasaki registration within 12 months of cover. (1st Year motorcycle only)
  3. Road Assist
    • TMIM to provide towing and road side assistance service for Kawasaki customers through MI Call Center for any accident or breakdown cases
  4. Speedy Approval
    • Any Claims below RM3,000, TMIM will waive the adjuster report   
  5. Betterment Charges
    • To waive for vehicles up to 7 years

Kawasaki Road Assist Benefits
MICC will only be providing the following Kawasaki Road Assist Benefits:
1. 24 Hour Transportation / Delivery / Towing Assistance
  • Free Up to Maximum Transportation/Delivery/Towing Limit 600 km (round trip) per incident/event for breakdown cases ONLY.
  • Day Towing Rate (7am to 7pm) : RM60 for the first 10 km and RM2 for each subsequent km.
  • Night Towing Rate (7pm to 7am) : RM90 for the first 10 km and RM3 for each subsequent km.
  • Transportation/Delivery/Towing Assistance Services includes Thailand and Singapore within Insurance Motorcycle Policy Limit.
2. Free Jumpstart and Battery Delivery Services Any spare parts cost will be borne by the customer.
3. Free Petrol Delivery Services Petrol cost will be borne by the customer.
4. Kawasaki Showroom and Service Center Locator Services -
5. Emergency Services Assistance Arrangement of dispatch and attendance of appropriate Emergency Service during severe accident.
6. Emergency Information Transmission Services Transmission of information during an emergency to members’ immediate family/relatives/business colleagues.
7. Claims Assistance Services Advice on accident and theft claim procedure.
8. Arrangement of Alternative Transport Services - Taxi and Car Rental Arrangement Services Taxi and car rental cost will be borne by customer.
9. Stolen Vehicle Recovery Services -
10. Follow Up Satisfaction Call -

Download PDF file for more information on Kawasaki Road Assist Benefits and Terms & Conditions.

Download PDF


In the event of any emergency, kindly call the toll free number at 1-800-88-KMSB (5672) for assistance.

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